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Goals and Symptoms
User sees the following error message when starting the PowerLogic.TenantMetering.Comms.MeterCommsApp.exe. This executable starts automatically when the user logs onto the computer.
The Windows Application Event Log shows the following information about the error:
Facts and Changes
TMS 1.0 TMS 1.5
Causes and Fixes
The PowerLogic.TenantMetering.Comms.MeterCommsApp.exe has been set to run in 'Windows Compatibility Mode'.
Modify the properties of the PowerLogic.TenantMetering.Comms.MeterCommsApp.exe to not use Compatibility Mode
1. Right-click on the file C:\POWERLOGIC\TenantMetering\bin\PowerLogic.TenantMetering.Comms.MeterCommsApp.exe and choose Properties
2. Click on Compatibility tab
3. Un-check all options
4. Click OK
5. Double-click on the PowerLogic.TenantMetering.Comms.MeterCommsApp.exe to re-start the program
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