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ION EEM: Unable to Export a Report As PDF or Excel document

Goals and Symptoms

Symptoms:
When you try to Export a report in EEM as a PDF or Excel document as shown below:




this screen pops up for a moment and then goes away:

Causes and Fixes

Fix:

Please check the Internet Explorer's Internet Options -> Security settings and make sure that:

1) pop-ups are not being blocked for the ION EEM website

2) the ION EEM website is added to the trusted sites list

3) all of the options under the Downloads section of the security settings in the trusted sites zone are enabled as shown below:




Doing all of these things should allow the reports to download as a PDF or Excel document.

 

Workaround:
Another quick temporary workaround if the issue continues to occur is to hold down the CTRL button while making the selection in Internet Explorer. Holding down CTRL will always bypass any blocking that Internet Explorer is doing automatically.

Attachments

(Removed Image URL: /PubResEXPORT.nsf/2b87ee90be777fc085257c28006ee4ef/1e584db94c6bea50c12575a70010aec8/fl_block_5/0.1BC2?OpenElement&FieldElemFormat=gif)
Date Created: April 20, 2009
Last Revised: April 28, 2009
Public
Original Author: EW
All content © 1992-2009 Schneider Electric


Legacy KB System (APS) Data: RESL198371 V1.0, Originally authored by MiNe on 04/29/2009, Last Edited by MiNe on 04/29/2009
Related ranges: EEM V3.8, EEM V3.9, EEM V3.95
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