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Information Manager (IM) report error: Internet Explorer was unable to link to the web page you requested / Pro-Essential Controls could not install.

This error applies to all versions of System Manager Software (SMS) running Information Manager (IM).
The error occurs when a report is being generated using a device which has a special character in its name. The error will continue on all subsequent reports until Information Manager is closed and re-opened.

To fix this error, remove the special characters from the device name in the SMS setup utility.

Date Created: October 16, 2008
Last Revised: February 6, 2009
Original Author: MT
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