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"A generic diagram for the selected device cannot be found" error message appears in ION Enterprise Vista

Check and see if the meter icon is pointed to the correct place in ION Enterprise Vista.

    1. Open up the Vista diagram with the meter icons.
    2. In the menu bar go to 'options' and then click on 'show toolbox'.
    3. Right click on the meter icon and a 'Grouping Object Configuration' window will appear.
    4. Click on the action tab
    5. Click on the radio button 'Open Diagram for Meter Template' if it is not selected.
    6. Test Vista diagram and if it still doesn't work, proceed to step 2.
  1. Check that the generic diagram exists in the correct folder.
    1. Go to the directory ...\IONEnterprise\config\diagrams\ud\default
    2. Check that the diagram exists for the meter type.
    3. If the diagram does not exist one will need to be placed into this folder. If the diagram does exist proceed to step 3.
  2. Manually force the Vista diagram to look in the correct place
    1. Go into the action tab of the 'Grouping Object Configuration' window (same place as step 1 d)
    2. Click on the 'Open User Diagram' radio button.
    3. Browse to the correct diagram
    4. Check and see if the Vista diagram opens.



Last Revised: April 3, 2008
Applies To: ION Enterprise
Original Author: MN
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