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Webreach shows blank (empty) Realtime data for Windows 2000

Goals and Symptoms

This problem has come across on couple of customers who have upgraded their older ION Entperise software(IE5.0 SP5) to 5.6 on a Windows 2000 OS.
Everything works fine except the realtime value in Webreach. Even the historical data in Webreach works, it is only the realtime value that shows blank values (not even N/A).

Facts and Changes

blank, empty, nothing, NA

Causes and Fixes

Cause
The MDAC version of the OS is older than 2.8SP1.

How to check for MDAC version:
Please refer to Microsoft kb#301202 or use the link below.

http://support.microsoft.com/kb/301202

Resolution
Update the MDAC version to 2.8SP1.




Last Revised: November 23, 2007
Applies To: ION Enterprise, Webreach
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