Here’s what more than 2,500 business decision-makers around the world say.Download the report
...with the Facility Hero app in hand! Discover how you can optimize your maintenance efforts today.Learn more
Access tailored services, 24/7 self-service and expert help. Anywhere, anytime, any project.Discover now
Don’t miss the latest events, videos, or articles. It’s all in our news bulletin.Sign up now
Schneider Electric Global Website×
Explore our global offerings or select your country from one of our five regions.Global
Découvrez nos offres globales ou sélectionnez votre pays dans l’une de nos cinq régions.
The communication connection drops when trying to connect to a meter through a wireless device using ION Setup Single Device Mode and returns the following error: "Unable to contact device...".
Adding device in ION Setup
There are two possible causes for this error.
When using ION Setup Network Mode:
When using ION Setup Single device configuration
Click on the Settings to find the Site Timing window
Please adjust the Transmit Delay to accommodate the delays in the connection.
ION Setup Single Device Mode is recommended only for working with devices with ION protocol. Therefore, add the device using Network Mode.
For more information, refer to the ION Setup User Guide.