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Goals and Symptoms
Customer has Pegasys 2.1 and gets the following error message when trying to open VIP: Duplicate serial Number found.
The system was working fine until a power outage occurred, which unexpectedly shut down the server. (There was no UPS on this server.) After the power was restored and the system rebooted, customer started getting this error.
Facts and Changes
VIP start up startup
Duplicate serial number
Corrupt config cfg
Causes and Fixes
The reason for this particular error message is that the VIP config files have been corrupted.
The customer should restore the VIP config from known good backup files. Copy the good backup vip.cfg file into the cfg\vip\VIP.<machine name> folder (replacing the bad file), and delete the corrupt vip.bak.
This message can also appear in Pegasys 2.0.
Last Revised: October 31, 2007
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