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Pegasys error message: "Duplicate serial number found"

Goals and Symptoms

Summary
Customer has Pegasys 2.1 and gets the following error message when trying to open VIP: “Duplicate serial Number found”.


Error reads

  • VIP start up
    Duplicate serial number found
Symptoms

The system was working fine until a power outage occurred, which unexpectedly shut down the server.  (There was no UPS on this server.)  After the power was restored and the system rebooted, customer started getting this error.

Facts and Changes

Keywords
Pegasys
VIP start up startup
Duplicate serial number
Corrupt config cfg

Causes and Fixes

Cause
The reason for this particular error message is that the VIP config files have been corrupted.

Resolution

The customer should restore the VIP config from known good backup files. Copy the good backup vip.cfg file into the cfg\vip\VIP.<machine name> folder (replacing the bad file), and delete the corrupt vip.bak.

More Information

This message can also appear in Pegasys 2.0.




Original article#16506
Last Revised: October 31, 2007
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