Here’s what more than 2,500 business decision-makers around the world say.Download the report
...with the Facility Hero app in hand! Discover how you can optimize your maintenance efforts today.Learn more
Access tailored services, 24/7 self-service and expert help. Anywhere, anytime, any project.Discover now
Everything you need to know about our IoT technology backbone.Learn more
Explore our global offerings or select your country from one of our five regions.Global
Découvrez nos offres globales ou sélectionnez votre pays dans l’une de nos cinq régions.
Goals and Symptoms
Customer has Pegasys 2.1 and gets the following error message when trying to open VIP: Duplicate serial Number found.
The system was working fine until a power outage occurred, which unexpectedly shut down the server. (There was no UPS on this server.) After the power was restored and the system rebooted, customer started getting this error.
Facts and Changes
VIP start up startup
Duplicate serial number
Corrupt config cfg
Causes and Fixes
The reason for this particular error message is that the VIP config files have been corrupted.
The customer should restore the VIP config from known good backup files. Copy the good backup vip.cfg file into the cfg\vip\VIP.<machine name> folder (replacing the bad file), and delete the corrupt vip.bak.
This message can also appear in Pegasys 2.0.
Last Revised: October 31, 2007
All content © 1992-2007 Schneider Electric