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ION Services Do Not Exist After ION Enterprise Installation

Goals and Symptoms

Summary
The ION Services do not show up in the services list after an ION Enterprise installation, although the installer did not return any error message.

Symptoms

ION Services do not show up in the services list, in spite of ION Enterprise being successfully installed.

Check the setup log, found in the <install dir>\setuplogs directory, and locate the portion where ION Enterprise continued the install after reboot. If this portion is missing, this is a good indication the services did not get registered as they should.

Example:
Closing ION Enterprise 5.0 install log (11-15-2004 14:36:37).
Continuing ION Enterprise 5.0 install log after reboot(11-15-2004 14:38:35).

Facts and Changes

Keywords
ION Enterprise
Install
ION Services

Causes and Fixes

Cause
Spyware scanner such as "Webroot Spy Sweeper", or other Antivirus software thinks the installation script is a malicious attack to the computer after reboot. It stops the script from registering the ION Services.

Resolution

Install the software with the spyware scanner or antivirus software temporarily disabled until the installation is complete.





Original article#11481
Last Revised: October 24, 2007
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