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7550 / 7650 Updater for ION Enterprise did not work

Goals and Symptoms


  1. Updater for ION 7650 and ION 7550 device support executed, but the 7650 meter is not available in the Device Type dropdown list when setting it up in the Device Management Console.
  2. Module icons in Designer all show “ION” and do not have custom bitmaps like the other modules.


ION Enterprise software updaters are generally used to support new firmware features. These updater files are compatible with ION Enterprise, Pegasys and MeterShop. The new Rev C meters (7550 / 7650) support was added by using these updater files. You will not be able to upgrade your firmware on the 7550/7650 once the specific updater has been run.

Facts and Changes

7550 / 7650
ION Enterprise 3.0, 4.0, 4.5
Rev C Updater

Causes and Fixes


  1. The updater only updates the diagram; it does not update the NOM list
  2. The updater does not update bitmaps for the newly supported modules in the meter, but the functionality of the modules is still present


Upgrade to a new version of ION Enterprise.


Add the device as 7600/7500 and it will function properly, but the newest features of the 7550 and 7650 will not be available.

More Information

To support new firmware features, download the ION Enterprise software updater. These updater files are compatible with ION Enterprise, Pegasys and MeterShop.
The following PRODUCTS will support Rev-C meters (7550, 7650) without an updater :

  • ION Enterprise 5.0 SP3
  • ION Enterprise 5.5 and beyond

The updater for older versions of ION Enterprise (3.0, 4.0, 4.5) is available on the website
Pegasys will not support these meter types.

Original article#11363
Last Revised: October 23, 2007
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