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Active Alarms are not reporting in System Manager Software (SMS) from Series 2000, 3000, 4000 Circuit Monitors or Series 600, 800 Power Meters. The meter's front display indicates that the alarms is active.

The most common cause for alarms not coming into System Manager Software (SMS) from a device is when the onboard alarm log records are set to 0 (zero). Go to Setup>Device/Routing>configuration then verify that the number of records for the "alarm log" is not zero, 0. Verify that the alarm log is enabled.

This applies to the Series 2000, 3000, 4000 Circuit Monitors and Series 600, 800 Power Meters.
System Manager Software (SMS) v 3.3.x.x and 4.x




Date Created: Unknown
Last Revised: March 19, 2008
Public
Original Author: PMOZONE/PH
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