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Webreach or Vista diagrams with orange boxes and it shows 'configuration error'
ION Enterprise, SPM 7.0.1, PME 7.x, PME 8.x
Webreach or vista diagrams is displaying the meter diagram with orange boxes. When hovering over the box, the informational message states "Configuration error"; but Vista is fully functional.
Customer interfacing with Webreach or Vista to see real time readings.
Webreach or Vista Diagrams is displaying the meter diagram with orange boxes. When hovering over the box, the informational message states "Configuration error". Vista is fully functional. This indicates that the device has a special character in the name.
Please verify the device name in Management Console and make sure there is no special character in the name of the devices.
This will most likely occur after a SMS2SPM migration or if the database was manually modified since ION/SPM/PME will not allow a special character through management console.