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Error accessing the EM4800 meter through the configuration tool: "Could not determine unit type based on model number EM48XXXX-3p-08"

Issue:
 
The EM4800 configuration tool cannot connect to the EM4800 meter. The following message will be displayed:
 
"Could not determine unit type based on model number EM48XXXX-3P-08"
 
The meter will respond to ping commands, and the user can connect to the web server, however the model number listed on the web server will show as "3P-08" model instead of the full part number.
 
Product Line:
 
EM4800
 
Environment:
 
EM4800 configuration tool
 
Cause:
 
In rare cases the meter can lose the model identifier information.
 
 
Resolution:
 
Telnet into the device to manually update the model number information.
 
Use Windows Command Prompt to telnet the model number to the device.
-telnet
 
(Paste or type the following into the command window)
 
password 
EM48XXXX-3P-08 
 

 

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