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PM850/870 Device Reboots For No Apparent Reason in ION Enterprise

Issue:

An ION Enterprise 5.6.1 system or greater includes a PM850 or PM870 device. The device reboots periodically for no apparent reason.

Product Line:

PM850
PM870

Environment:

ION Enterprise 5.6 Service Pack 1

Reset

Reboot

Causes:

There is a problem with firmware versions for PM8 devices prior to v10.8 which can cause the device to reboot if it is polled frequently.

Resolution:

Upgrade the meter firmware to version 10.8. Upgrading the meter firmware will also allow the device to provide information required for a CBEMA plot.

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