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The main reason for this would be if you are using a dual monitor or a larger monitor then what the laptop has for a screen size and resolution. What happens if you drag the pop up out of the way on a dual monitor or a larger screen, when you go back to the laptop or smaller monitor you can now no longer see the pop-up for the start. To fix this, you can either go to where you have installed the TwidoSuite software and delete the SKIN.INI file or just search for the SKIN.INI file. Once you have deleted this file, you can launch the TwidoSuite software and go on line and it will be back on the screen where you can access it.
NOTE: As of December 2016 the Twido product is obsolete and the recommended and direct replacement for this is the M221. For information on this contact tech support at 888-266-8705.