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Cannot see tags in the variable pop up window for HMI service in Web Designer

Goals and Symptoms

Cannot see tags in the variable pop up window for HMI services (i.e., E-mail, Recipedb, ,etc).in web Designer

Facts and Changes

TSX ETG30xx, TSXWMY100, 140NWM100

Causes and Fixes

When you click on the '...' button in the E-mail service for the Web designer application, no tags are shown in the pop up window.


The reason why the issue is occurring is because the 'Persistence' check box is not selected in the variable tab.


To resolve the issue:

  • Open the device variables tab:
  • Select the 'checkbox under the column named 'Persistent'.
  • Save the changes.
  • Double click on the '...' icon to open the 'Variable selection window.

Legacy KB System (APS) Data: RESL209676 V1.0, Originally authored by AlCh on 11/16/2012, Last Edited by AlCh on 11/16/2012
Related ranges: FactoryCast Gateway
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