The Internet of Things (IIoT) offers unprecedented possibilities for industries. Stay ahead with EcoStruxure™ Plant and Machine.Learn more
...with the EcoStruxure™ Facility Expert (formerly known as Facility Hero) app in hand! Discover how you can optimize your maintenance efforts today.Learn more
Access tailored services, 24/7 self-service and expert help. Anywhere, anytime, any project.Discover now
The story behind the Shedd Aquarium, a smart, sustainable facility that connects people to animals, with EcoStruxure™.Discover how
Welcome to the Schneider Electric Global Website×
Goals and Symptoms
TSXETY410 returns error when viewing some web pages.
Facts and Changes
The following error messages gets returned when the 'Rack Viewer' web page is opened for a TSXETY410.
The following error messages gets returned when the 'Statistics' web page is opened for a TSXETY410
Causes and Fixes
This is a known issues with using Sun Java Runtime Environment to view some of our web pages in the
The problem is due to the JAVA script commands used for some of the web pages to be compiled with
Microsoft's JAVA Runtime Environment and are not be compatible with Sun's JAVA Runtime Environment.
To resolve the problem, you can:
1.) Detach the Microsoft JVM installation file and install it.
2.) Reboot the PC.
3.) Open Internet Explorer and click on Tools\Internet Options
4.) Click on the Advanced tab.
5.) Scroll down to the 'JAVA (SUN)' option and deselect the checkbox.
6.) Scroll down to the Microsoft VM option and select all three checkboxes.
7.) Clcik on the Apply button
8.) Click on the OK button.
9.) Restart Internet Explorer.
10.) Open the web pages for the ETY410.
Sign up for all the latest solutions, offers and best practices straight to your inbox.
We are excited that you have joined the group. You will receive your welcome email soon describing the program and what to expect in the upcoming weeks. Enjoy!