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Goals and Symptoms
TSXETY410 returns error when viewing some web pages.
Facts and Changes
The following error messages gets returned when the 'Rack Viewer' web page is opened for a TSXETY410.
The following error messages gets returned when the 'Statistics' web page is opened for a TSXETY410
Causes and Fixes
This is a known issues with using Sun Java Runtime Environment to view some of our web pages in the
The problem is due to the JAVA script commands used for some of the web pages to be compiled with
Microsoft's JAVA Runtime Environment and are not be compatible with Sun's JAVA Runtime Environment.
To resolve the problem, you can:
1.) Detach the Microsoft JVM installation file and install it.
2.) Reboot the PC.
3.) Open Internet Explorer and click on Tools\Internet Options
4.) Click on the Advanced tab.
5.) Scroll down to the 'JAVA (SUN)' option and deselect the checkbox.
6.) Scroll down to the Microsoft VM option and select all three checkboxes.
7.) Clcik on the Apply button
8.) Click on the OK button.
9.) Restart Internet Explorer.
10.) Open the web pages for the ETY410.
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