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'The core database has not been found or it is an incompatible version' error message

Goals and Symptoms

'The core database has not been found or it is an incompatible version' error message

Facts and Changes

This error message appears when the Advantys Configuration Software is opened.

Causes and Fixes

This error will occur if the pathname in the registry key does not match the actual database path that
the workspace is using.

To verify the pathname for the database folder:

  • Click on Start\Run
  • Type in 'regedt32' and hit the ENTER key to bring up the Registry Editor.
  • Open the HKEY_LOCAL_MACHINE folder.
  • Double click on the Registry key named Schneider Electric.
  • Double click on the Registry key named Advantys\Settings.
  • Double click on the Registry key named Settings.
  • Locate the key data in the right window pane and compare it against the actual folder pathname. (i.e., The key
data is C:\Program Files\Schneider Electric\Advantys\Data for a default installation)

If the string value is different from the actual pathname:
  • Double click on the DATA string value to open the String Editor window
  • Change the string to the correct pathname.
  • Click on the OK button to apply the changes and close the String Editor window.
  • Close the Registry Editor .
  • Start the Advantys software.

    WARNING: BE VERY CAREFUL WHEN USING THE REGUSTRY EDITOR. IF THESE STEPS
ARE NOT FOLLOWED EXACTLY, YOU MAY INADVERTENTLY DELETE SOMETHING
ELSE WHICH CAN CORRUPT YOUR WINDOWS OPERATING SYSTEM.
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