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A Technical problem has come to our attention that concerns users who utilize Automatic Updates from Microsoft on O.S. Windows 2000 or WinXP SP2.
Launching Concept issues the following error:
"AI exception handler" Window
OS errno=-35 database path or file name too long"
OS erno = 5, DLL; RDM330
On closing Concept:
Error ID AI-11343 -35 database file/path name too long
This error indicates that certain Service Updates from Microsoft have interacted with the Concept Install. These Microsoft patches are typically installed through Automatic Update.
The interim fix is to go to Control Panel - Add/Remove Programs and uninstall KB840987 and KB841533.
More detail on the Microsoft patches can be found on
KB 840987 http://www.microsoft.com/technet/security/bulletin/ms04-032.mspx
KB 841533 http://www.microsoft.com/technet/security/bulletin/ms04-032.mspx
We are presently investigating this issue.
Note: this does not include Microsoft Win XP SP1.