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This error message indicated that the communications to the ADVC controller are not configured correctly. To configure these parameters, click options > Go Offline (it never went online but the software will continue trying until manually stopped) then click on Customize > WSOS Communications > Click the tab that described the method which you are using for communications and configure it accordingly. Most commonly this is Direct (Connecting directly to the front face of the ADVC controller) and the communications port needs to be selected (this may be confirmed from the Device Manger within the Windows operating system).