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    • Maintenance Engineer, facility management software

      Maintenance and Support

      Optimize your automation system and engineering by taking advantage of the benefits received through our maintenance and support services programs.

      Flexible Support Programs

      Our support program connect you with the experts, reports, tools, discounts and maintenance services you need to extract maximum life cycle value from automation hardware and software. Our industrial automation support services complement Schneider Advantage Service Plans to provide flexibility for all aspects of your electrical distribution and automation systems.

      Features

      • Default Alternative Text Hardware - Preventative maintenance site visits, site engineering services, spare parts, module exchange and reserve programs.
      • Cloud and telecom icon Software – Maintenance releases, service packs, patches and software updates, discounts on all offline tests, development, or disaster recovery system licenses.
      • Green laptop icon Remote management – Optional proactive monitoring of system status and health, including recent enhancements to cybersecurity, automated backups, and network troubleshooting.
      • Default Alternative Text We understand the need to support OEMs and their customers, and can provide the right resources to keep your machines running smoothly.
      • Default Alternative Text Additional options – Flexible funding, upgrade and migration planning, 4-hour response times, expanded onsite visits, life cycle assessments, cybersecurity and turbomachinery services, Arc Flash mitigation, training and consulting
      • Benefits and features

        • Protect critical investments by effectively maintaining hardware and software systems; ensure all systems are always up-to-date.
        • Maximize asset performance by reducing downtime and increasing performance levels.
        • Reduce total cost of ownership and operation through innovative discounts and flexible funding options.
        • Improve operational performance by leveraging Schneider Electric resources to drive added value, and maximize system utilization.
        • No surprises – understand the current life cycle status of the products in use at your site and know the best time to replace them.

      Resources

      Services Profiles

      Program Guides

      Details on the support, hardware and software maintenance, and lifecycle services available through Schneider Electric Customer FIRST offering.

      White-papers

      Read how securing support agreements can help drive value from your assets and provide the potential for competitive advantage

      Get in touch for support

      Contact our Customer Care Center to learn more about the right services for your business.
      Contact us
      Nos conseillers sont disponibles pour répondre à vos questions de 8h00 à 18h00 du lundi au vendredi toute l'année.